Foxray VPN Support
We are here to help with Foxray VPN setup, subscription questions, troubleshooting, privacy questions, and App Store billing guidance.
Contact Us
Email support is available at support@cleanupfreecleaner.com.
Please include your device model, iOS version, app version, country or region, and a short description of the issue. Do not include passwords, private keys, payment card numbers, or other sensitive information.
Connection Help
If a connection fails, try switching networks, restarting the app, checking VPN permission in iOS Settings, or trying again later.
Subscription Help
Subscriptions and refunds are managed by Apple through your Apple ID account settings and App Store purchase history.
Privacy Help
Foxray VPN does not require you to send personal identity information to receive support.
Frequently Asked Questions
How do I enable Foxray VPN?
Open Foxray VPN, follow the in-app instructions, and allow iOS to add the VPN configuration when prompted. iOS may ask for device authentication before enabling VPN permission.
Why did my VPN connection fail?
Connection issues can be caused by weak network signal, captive portals, restricted public Wi-Fi, temporary network congestion, or local network policies. Try reconnecting after confirming that your internet connection works without VPN.
How do I manage or cancel my subscription?
You can manage or cancel subscriptions in iOS Settings under your Apple ID subscriptions. Apple handles App Store billing, renewals, cancellations, and refund eligibility.
Does Foxray VPN collect personal data?
Foxray VPN does not collect personal profile information. Please review the Privacy Policy for details about limited app performance, crash, connection success, advertising, and analytics data.
Responsible Use
Foxray VPN is provided for lawful privacy and security purposes. You are responsible for using the app in compliance with applicable laws, App Store rules, network terms, and service terms in your location.
Company
Foxray VPN is provided by Cleanup Free Cleaner Limited., a company registered in the United Kingdom. For all support and privacy inquiries, please contact support@cleanupfreecleaner.com.