Support channel: Contact us at support@cleanupfreecleaner.com. Do not send passwords, private keys, payment card numbers, VPN credentials, screenshots containing sensitive account data, or private network content.
VPN Permission
When prompted by iOS, iPadOS, or macOS, allow TinderVPN to add a VPN configuration. You can review or remove VPN profiles in system settings.
Connection Help
If a connection fails, confirm your internet connection works without VPN, switch networks, retry later, or choose another available node.
Subscription Help
TinderVPN premium access is offered as a weekly auto-renewable subscription for $8.99/week through Apple In-App Purchase.
Tracking Permission
If Apple shows the App Tracking Transparency prompt, you can allow or deny it and later change your choice in system settings.
Frequently Asked Questions
How do I enable TinderVPN?
Open TinderVPN, choose an available node if needed, tap the main connect action, and approve the Apple system VPN configuration prompt. Your device may ask for authentication before enabling VPN permission.
Why did my VPN connection fail?
Connection failures can be caused by weak network signal, captive portals, restricted public Wi-Fi, temporary congestion, server availability, system VPN permission state, or local network policy. Try reconnecting after confirming your internet connection works without VPN.
How do I change or remove VPN permission?
You can manage VPN configuration from iOS, iPadOS, or macOS settings. Removing a VPN configuration may require you to approve a new configuration the next time you connect.
How do I manage or cancel a subscription?
TinderVPN premium access is currently offered as a weekly auto-renewable subscription for $8.99/week, or the local equivalent shown by Apple before purchase. You can manage or cancel subscriptions in your Apple ID subscriptions page. Apple handles purchase confirmation, billing, renewal, cancellation, and refund requests.
How do I restore a purchase?
Use the restore purchase function inside TinderVPN if available. Make sure you are signed into the same Apple ID that made the purchase. If Apple services are unavailable or no eligible purchase exists, restore may return no active entitlement.
Does TinderVPN collect browsing history?
No. TinderVPN does not collect your browsing history, VPN traffic content, DNS query content, or the websites and apps you access through the VPN. Review the Privacy Policy for details.
Why does TinderVPN ask for tracking permission?
If the App Tracking Transparency prompt appears, it is controlled by Apple. TinderVPN may use allowed tracking permission for advertising attribution, campaign measurement, fraud prevention, or advertising-related services where enabled. Denying tracking permission does not allow us to collect your VPN browsing history or VPN traffic content.
What to Include When Requesting Help
- Your device model, such as iPhone, iPad, or Mac.
- Your operating system version.
- Your TinderVPN app version.
- A short description of the issue and when it happens.
- Whether VPN permission is enabled in Apple system settings.
- The email address you want us to reply to, if different from the address you use to contact support.
Responsible Use
TinderVPN is provided for lawful privacy and security purposes. You are responsible for using the App in compliance with applicable laws, App Store rules, network rules, and service terms in your location.
Legal and Privacy
Before using TinderVPN, please review the Terms of Service and Privacy Policy.